Whew! Can you imagine the last time I shopped online was September? And it was a small haul to boot. So my cart wasn’t loaded with novation impulse, but mostly small items on super sale at Lightinthebox.com
I bought a car phone holder for Galaxy Note ($2.80) , a set of rechargeable batteries ($2.69), LED flashlight ($1.20), a leather bracelet watch ($4) and a crochet maxi dress ($20.99). All in all my purchase was at a total of $32.67. I opted for free shipping (registered mail) since I was thinking those were only few items.
I placed the order September 18th and it was shipped out within a few days, but end of October came and the items were not yet around. I’ve been shopping at Lightinthebox for years already and whenever I ship via registered mail, it takes max three weeks to arrive. But I figured since we had a lot of holidays, perhaps there was a delay.
Then November came around and still no items. That’s when I decided to contact Lightinthebox customer service and they responded immediately, apologizing for the delay and offering to send me a refund. While I was disappointed (I so loved the dress and it was on limited sale only!!) I was still happy coz I got the refund in just a matter of days. I realize it was probably lost in transit.
Next time for sure, I would not opt for the free registered shipping. Just the same, thanks Lightinthebox for the excellent customer service.